This Privacy Policy explains how TheMellow LLC (“The Mellow SF,” “we,” “us,” or “our”) collects, uses, and safeguards personal information when you visit themellowsf.com or any sub‑pages (the “Site”). By using the Site, you agree to the practices described below.

1. What We Collect

We collect only the information you choose to give us or that is automatically sent by your browser.

Category	Examples	How Collected
Contact Information	Name, email address, phone (optional)	Newsletter sign‑up form, event purchases
Transaction Details	Order history, appointment or event paid bookings	Checkout pages hosted by third‑party payment processors
Device Data	IP address, browser type, pages visited	Cookies, analytics pixels

We do not knowingly collect data classified as sensitive under applicable law (for example, health or biometric data).

2. How We Use Your Information

Email or delivery via SMS order confirmations, email tickets, and service messages you request.
Send occasional marketing emails about new products, concerts and promotions (you may unsubscribe at any time via the link in each email).
Improve the Site by analyzing aggregate visit data.
Detect and prevent security threats or fraudulent activity.

We do not sell, rent, or trade your personal information to third parties. We share data only with service providers that help us run the Site (for example, email platforms and payment gateways) and only for the purposes listed above.

3. Cookies and Analytics

We use minimal cookies and similar technologies to understand how visitors navigate the Site and to keep you logged in to your account. Most browsers let you delete or block cookies in the settings menu. Doing so may limit certain features.

4. Data Retention

We keep contact information while you maintain an active relationship with us. If you unsubscribe, we remove your email from marketing lists within ten business days. Transaction records are retained for the period required by tax and accounting rules.

5. Security

We follow industry‑standard safeguards such as HTTPS encryption, strong password protocols, and role‑based access controls. No internet transmission is ever completely secure, but we take reasonable steps to protect your data.

6. Your Privacy Rights

Depending on where you live, you may have rights to:

Access the personal data we hold about you.
Correct inaccurate data.
Request deletion of your data.
Opt out of marketing communications.

You can exercise these rights at any time by emailing us at privacy@themellowsf.com.

7. Children

The Site is not directed to children under 13. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Policy occasionally. Changes will be posted on this page and the revision date will be updated. Material changes will be announced by email if you are subscribed.

9. Contact Us

Questions? Email privacy@themellowsf.com or write us to:

The Mellow LLC
1401 Haight Street
San Francisco, CA 94117
United States

Thank you for trusting The Mellow 🫶🏼

The Mellow SF Privacy Policy